What Our Clients Say

At Health and Fitness Equipment we pride ourselves on excellent customer service. Below you will find excerpts from letters of appreciation sent to us by just a few of our satisfied customers.

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June 29, 2009

Dear Wayne:

I want to thank you and your organization for the help and advice that you and your staff have provided to Consolidated Management, Inc with the purchasing of all of our equipment needed for our exercise rooms.  I had visited a couple of other fitness equipment stores and none of those stores even came close to providing the quality and advice and the best price on equipment that you did for us.  The continued service that you provide to us is extremely beneficial as well, because usually once you buy something no one wants to service the equipment like you do for us.

Thank you again for all of your help.

Sincerely,
John Petryshin
Vice President
Director of Property Operations

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November 21, 2006

Attn.: Steve Sova

We want to thank you and your staff for making our shopping, delivery, and set up of our new exercise equipment such a good experience.

The delivery was quick. And I must thank Ken and Robby for doing a good job. They were very careful not to nick the walls on the way into the house and down the basement steps. They cleaned up all the boxes and plastic wrap and that too is appreciated. Most of all, it was nice to have an experienced crew putting together this new equipment. We would like to be able to call on them again when we move.

Thanks,

Jim & Donna McDonough
Medina, Ohio

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June 28, 2006

Dear Mr. Sova:

I am writing to let you know how impressed I am with your company, its product lines, and, above all your employees.

My wife and I made several trips to your North Olmsted store to view, try out, and ultimately purchase a new piece of exercise equipment, the Precor S3.23. This was a difficult process given the many excellent options which include the Vectra and Tuff Stuff lines you also carry, was facilitated by Wayne and Jack’s willingness to listen to what we needed and demonstrate how each line of equipment blended with our needs. Thanks to their time, patience, and knowledge, we were able to make what we believe was the best possible selection for our home gym.

When Robbie and Dean came to our home to install the Precor and also relocate an older Tuff Stuff unit we still use, they were very courteous and professional and took great care to avoid any damage and helping us to get the equipment positioned exactly where we wanted it.

I also had the oportunity to speak with Dave and Donna on the telephone. They were very helpful in addressing our questions about maintenance and warranty issues for the Precor and Tuff Stuff units.

Please share this letter of appreciation with all of your employees who have been so helpful and courteious throughout this process.

Sincerely,

Steven W. Landgraf
Lakewood, Ohio

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June 1, 2006

When I started my diet in April 2004, I did so because I was 45 years old and 450 pounds. I had chronic lower back pain, my knees were shot from walking up and down stairs . . . I had diabetes and high blood pressure and needed to change my lifestyle or I might die soon. My diet started well for the first 75 pounds, then I had trouble losing more weight. Then I was introduced to Steve Sova at Health and Fitness Equipment Centers and he helped me jump-start my weight loss program by recommending the Landice L7 Treadmill . . . and boy did it ever help!!! The weight started coming off again as Steve gave me an exercise program to help shed the pounds. What I liked about Health and Fitness Centers was that they were just not intent on selling me exercise equipment, but made sure that I had a program that would maximize my conditioning and weight loss.

Well—30 pounds later I called Steve again and wanted to expand my exercise gym. I told Steve how I grew up with the stationary bike but I hated bending forward as I got older and once again he had the right solution . . . he suggested a recumbent bike . . . I purchased a Nautilus NR1000. Wow!! I’ve lost 120 pounds to date of this letter in my goal to lose 200.

The bottom line is this . . . If you want someone to continue to give 100% quality service after the sell—then Health and Fitness Equipment Centers is the place to get started with your choice of a better lifestyle!!!

Marty Allen
Executive Producer
The Mike Trivisonno Show
WTAM Radio Cleveland, Ohio